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"SCHEDULING
SERVICE"
“After I get my quote
from Allstar when do I need to schedule
service?”
As soon as you
have decided on a moving date and you are confident that
all of the necessary purchase or lease transactions will
be concluded to enable you to occupy your new location
is a good time to schedule service. Even though we
can normally provide service on short or even same day
notice, to insure
availability we
suggest that you schedule service a minimum
of two weeks prior to your move
date.
“Will
I receive notice that my service is
scheduled?”
Yes, you will
receive a confirmation document that includes the date
of your scheduled service, our written
repair/replacement policy and a confirmation
number. For guaranteed price quote services it
will also include an attachment that lists the inventory
of items and the conditions of your service that you
provided to us. For hourly services the attachment
will include the rates and the conditions that you
provided to us. In most instances your
confirmation will be emailed to you. If you do not
have email we can fax or surface mail your
confirmation. Once you receive your confirmation
it is important that you
send us
an acknowledgement that you have received it
and reviewed all of the information and
attachments.
“Will
I know what time the packers or movers will
arrive?”
Yes, the day
before your schedule service we will contact you to let
you know the two hour window of arrival. We
believe your time is valuable and we know that there is
a lot of preparation prior to moving. Unlike a lot
of moving companies we believe that providing a time of
arrival is very important to our
customers.
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